Refund policy

We stand behind Lullia with a 30-night satisfaction guarantee. If you're not happy with your order, email us at hello@shoplullia.com within 30 nights of delivery and we'll work with you to make it right.

How it works. Contact us first with your order number and the reason — all returns and refunds are reviewed and approved on a case-by-case basis. Please don't send items back before contacting us; unauthorized returns can't be processed. Items should be in their original condition, and proof of purchase is required.

Fair use. This guarantee is intended for genuine dissatisfaction and is limited to one claim per customer/household. We reserve the right to decline requests that show signs of misuse or abuse of the policy.

Damaged or wrong item. Inspect your order on arrival. If it's defective, damaged, or incorrect, email us within 7 days with a photo and we'll send a replacement or full refund.

Refunds. Once approved, refunds go to your original payment method within 10 business days (your bank may take a few extra days to post).

EU/UK orders. Orders shipped to the EU/UK may be cancelled within 14 days of delivery — contact us to arrange.

Questions? Email hello@shoplullia.com — we reply within 24 hours.